My Favourite Styles Aren't In Stock, When Will They Be Back In Stock?
Unfortunately from time to time certain styles in certain sizes will appear out of stock, this is due to the popular demand of Base London shoes. We always endeavour to have enough stock to satisfy the needs of our consumers but occasionally this isn't possible. We do regularly replenish stock so please check back from time to time, however if you can't wait that long then please refer to the Base London Contact Us Page and contact us giving as much information (i.e. your post code, the style, colour and size you want) and we'll let you know your local stockists of Base London shoes. Our customer services team are available Monday - Friday 0830 - 1700hrs and will strive to find your style or suggest an alternative as soon as they can.Are All Base London Products Available To Buy Online?
Base London's online store provides all the latest seasons' products as well as some old favourites. Some stockists may have Base London products that are not available in the online store. If you have found a Base London product on the High Street but not in your size and you can't find it online, please contact us on our Contact Us page
(including the style, size and colour) and we will try to find an alternative stockist for you or suggest an alternative style. Base London customer services are available Monday - Friday, 0830 - 1700hrs and will endeavour to answer your question as soon as they can. Where Does Base London's Online Store Ship To?
Base London currently ships to the following areas:
- UK Mainland
- Northern Ireland
- Isle of Man
- Isle of Wight
- Scottish Isles
For all EU orders please visit https://www.baselondon.com/eu/international-delivery-information/
to view international shipping details. Prices for and delivery times for each region can be found within the Delivery Information page
. Base London Online currently does not offer a shipping service to the rest of Europe and the Rest of The World; however Base London may be stocked at a local stockist within your region. Please refer to our International Stockists
page for information regarding stockists within Europe and the Rest of the World. Why has my payment been rejected?
Due to recent events, we have introduced security filters on the site, which ensure safer payments for both the company and the customer. If your payment is rejected by risk controls (FMF) it will be down to one of the following filters:
- The Address Verification Service does not match your billing details
- An AVS is unsupported by your credit/debit card provider
- Your card security code does not match
- The delivery address is to somewhere we do not deliver to as yet.
- It is a large order, over £150.00 or 4 pairs of shoes
- You are trying to place your order from a country/region (IP address) outside of where we ship to
If you are still having trouble, you can use a Paypal account to pay for your order on our website as an alternative, or please get in contact using the Contact Us page
. How Can I Track My Delivery?
Please ensure to enter an email address and a mobile phone number when placing your order. Once you have completed your order, you will receive a dispatch email with your tracking link. Our courier service will text you the morning of your delivery to let you know a time slot that your order will be delivered. The text message will supply you with information on how to change your delivery times. If you have recently placed an order and you think it is overdue, please contact our Customer Services Team here
, quoting your order reference number, Base London's customer services are available Monday - Friday, 08:30 - 1700 GMT and will reply to your email as soon as they can. Will I Get A Receipt With My Order?
You will receive an email confirming your order has been received, which will act as an electronic receipt. You will also receive a printed dispatch note with your order which can be found within the plastic sleeve attached to the outside of the delivery carton. Where Are Base London Shoes Made And What Leathers Do You Use?
Base London shoes are predominantly made in mainland Europe and India. Factories are regularly audited to make sure they adhere with working conditions and other legal practices. Our regular factories and new factories are continually visited by Base London to ensure that the best practices are maintained. Base London use leathers as well as textiles to make their shoes. The majority of the leather used in the footwear is bovine (i.e cattle, cow or ox) and a few Base London linings are made of textile or pigskin. We try our best in our product descriptions to make it clear as to the material make up of each style, however if you are still unsure and would like further information about a particular product please contact us
with the style name and pictures, if possible. Base London customer services are available Monday - Friday 0830 - 1700 and will endeavour to answer your question as soon as they can. Is Base London's Online Store Accessible To All?
Base London is committed to providing an online service that is accessible to everyone, at the same level and on equal terms. Our website is designed to maximise ease of use by everyone. Please check out our Accessibility Page
to find out more. How Do I Find Out More About Base London And Your Products?
Base London's company history and company profile is available within the About Base London
page. Product information is clearly outlined for each item on their individual description pages. If you have a more specific question, please contact us through our contact us
page. Base London Customer Services are available Monday - Friday 0830 - 1700 and will happily help you find the answers to your question as soon as they can. Where Are Base London Stores Located?
Base London does not have any stand alone stores, Base London is sold through a variety of top quality independent and nationwide stores in the UK, Eire and the rest of the world. If you wish to locate your nearest store in the UK please contact us through our contact us page
informing us of your postcode and any other information (i.e your preferred style names etc) that might help us to find the best store that is nearest to you. Base London is also sold internationally, to find out where Base London is sold in the Rest Of The World please refer to our International Stockists
page to speak with country relevant agents who will help you locate local stores and websites. International Delivery Stockists
What Do I Do If I Have a Complaint?
We pride ourselves on giving excellent customer satisfaction, but in the unlikely event of a complaint, please contact the Base London customer services team at firstname.lastname@example.org we will do our very best to help you resolve the issue.
Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, Base London, are unable to resolve a complaint that you make within eight weeks or you are not satisfied with the outcome you can take your complaint to The Retail Ombudsman.
This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers.
As a member of the organisation, we are bound by their code of practice and they can be contacted via:
Tel: 02031 3782 68
ODR (online dispute resolution) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN