Frequently asked questions
Got a Question about Base London's online store, products and stockists? Then you're probably not alone, come and see our Frequently Asked Questions.
Delivery information
Find out where Base London deliver to, how much it costs, how long it takes and everything else you need to know about how your order will be sent to you.
Payment options
We accept all major cards, if you need to know more about Base London's payment options and policies then come and have a look.
Refunds and returns
On the very rare occasion that you will need to return your shoes to Base London, find out everything you need to know about how to do it, safely and securely here.
Shoe size converter
They say that size matters and that guys on the continent are bigger, however find out here how your Base London shoe size compares to those in Europe.
Shoe care
We put a lot of time and care into getting your shoes perfect. Don't then ruin them with a sloppy approach to looking after them. Take pride in your Base London shoes, with our shoe care guide.
Shoe Glossary
Don't know your Blucher from your Balmoral, or your Chelsea from your Chukka, then view our shoe glossary for a definitive guide to footwear
