Base London currently ships to the following areas:
- UK Mainland
- Northern Ireland
- Isle of Man
- Isle of Wight
- Scottish Isles
For all EU orders please visit http://www.baselondon.com/eu/international-delivery-information/ to view international shipping details.
For all USA orders please visit http://www.baselondon.com/us/usa-delivery-information/ to view international shipping details.
Prices and delivery times for each region can be found within the Delivery Information page. Please refer to our International Stockists page for information regarding stockists within Europe and the Rest of the World.
Due to recent events, we have introduced security filters on the site, which ensure safer payments for both the company and the customer. If your payment is rejected by risk controls (FMF) it will be down to one of the following filters:
- The Address Verification Service does not match your billing details
- You have not included your name in the Billing/Shipping address fields
- An AVS is unsupported by your credit/debit card provider
- Your card security code does not match
- The delivery address is to somewhere we do not deliver to as yet.
- You are trying to place your order from a country/region (IP address) outside of where we ship to
If you are still having trouble, you can use a Paypal account to pay for your order on our website as an alternative, or please get in contact using the Contact Us page.
Please ensure to enter an email address and a phone number when placing your order. Once you have completed your order, you will receive a dispatch email with your tracking link. Our courier service will text you the morning of your delivery to let you know a time slot that your order will be delivered. The text message will supply you with information on how to change your delivery times. If you have recently placed an order and you think it is overdue, please contact our Customer Services Team here, quoting your order reference number, Base London's customer services are available Monday - Friday, 08:30 - 1700 GMT and will reply to your email as soon as they can.
You will receive an email confirming your order has been received, which will act as an electronic receipt. You will also receive a printed dispatch note with your order which can be found within the plastic sleeve attached to the outside of the delivery carton.
Base London shoes are predominantly made in mainland Europe and India. Factories are regularly audited to make sure they adhere with working conditions and other legal practices. Our regular factories and new factories are continually visited by Base London to ensure that the best practices are maintained.
Base London use leathers as well as textiles to make their shoes. The majority of the leather used in the footwear is bovine (i.e cattle, cow or ox) and a few Base London linings are made of textile or pigskin. We try our best in our product descriptions to make it clear as to the material make up of each style, however if you are still unsure and would like further information about a particular product please contact us with the style name and pictures, if possible. Base London customer services are available Monday - Friday 0830 - 1700 and will endeavour to answer your question as soon as they can.
Base London's company history and company profile is available within the About Base London page. Product information is clearly outlined for each item on their individual description pages.
If you have a more specific question, please contact us through our contact us page. Base London Customer Services are available Monday - Friday 0830 - 1700 and will happily help you find the answers to your question as soon as they can.
Base London does not have any stand alone stores, Base London is sold through a variety of top quality independent and nationwide stores in the UK, Eire and the rest of the world. If you wish to locate your nearest store in the UK please contact us through our contact us page informing us of your postcode and any other information (i.e your preferred style names etc) that might help us to find the best store that is nearest to you.
Base London is also sold internationally, to find out where Base London is sold in the Rest Of The World please refer to our International Stockists page to speak with country relevant agents who will help you locate local stores and websites.
International Delivery Stockists
Still Need Help?
If you still need help with an online related enquiry, please email Base London's Customer Services Team on our contact us page.
Base London customer services are available Monday - Thursday 0830 - 1700/Friday 0900 - 1500 and will endeavour to answer your question as soon as they can.