- My Favourite Styles Aren't In Stock, When Will They Be Back In Stock?
- Are All Base London Products Available To Buy Online?
- Where Does Base London's Online Store Ship To?
- How Can I Track My Delivery?
- How Safe Is Shopping At Base London Online?
- Will I Get A Receipt With My Order?
- Where Are Base London Shoes Made And What Leathers Do You Use?
- Is Base London's Online Store Accessible To All?
- How Do I Find Out More About Base London And Your Products?
- Where Are Base London Stores Located?
My Favourite Styles Aren't In Stock, When Will They Be Back In Stock?
A. Unfortunately from time to time certain styles in certain sizes will appear out of stock, this is due to the popular demand of Base London shoes. We try to have enough stock to satisfy the needs of our consumers but occasionally this isn't possible. We do regularly replenish stock so please check back from time to time, however if you can't wait that long then please refer to the Base London stockists page to find your local stockists of Base London shoes. However if you still can't find the style that you are looking for please email info@baselondon.co.uk referencing the style name, colour and size, our customer services team are available Monday - Friday 0830 - 1700hrs and will strive to find your style or suggest an alternative by the next working day.
Are All Base London Products Available To Buy Online?
A. Base London's online store provides all the latest seasons' products as well as some old favourites. Some stockists may have Base London products that are not available in the online store. If you have found a Base London product on the High Street but not in your size and you can't find it online, please email info@baselondon.co.uk and we will try to find an alternative stockist for you or suggest an alternative style. Base London customer services are available Monday - Friday, 0830 - 1700hrs and will endeavour to answer your question by the next working day.
Where Does Base London's Online Store Ship To?
A. Base London currently ships to the following areas:
- UK Mainland
- Isle of Man
- Isle of Wight and Scottish Isles
- Northern Ireland
- Eire
- Channel Islands
Prices for delivery to each region are listed within Delivery Information
Base London Online currently does not offer a shipping service to Europe and the Rest of The World; however Base London may be stocked at a local stockist within your region. Please contact Base London customer services on info@baselondon.co.uk for information regarding stockists within Europe and the Rest of the World.
How Can I Track My Delivery?
At present we don't offer an online tracking service with our courier after it has been dispatched from Base London. However to make sure that your order has been dispatched please log into you Base London Account and click on Where the f#*! are my shoes to find out the status of your order.
If you have recently placed an order and you think it is overdue, please contact our Customer Services Team by email, quoting your order reference number at info@baselondon.co.uk, Base London's cutomer services are available Monday - Friday, 8:30 - 1700 and will reply to your email by the next working day.
How Safe Is Shopping At Base London Online?
A. Base London's Online shop uses VeriSign® Secure Site SSL Certificates protect the transfer of sensitive data on Web sites, intranets and extranets using a minimum of 40-bit and up to 256-bit encryption. For further information on VeriSign® Secure Site SSL Certificates please click here
Will I Get A Receipt With My Order?
A. You will receive an email confirming your order has been dispatched, which will act as an electronic receipt. You will also receive a printed dispatch note with your order which can be found within the plastic sleeve attached to the outside of the delivery carton.
Where Are Base London Shoes Made And What Leathers Do You Use?
A. Base London shoes are predominantly made in mainland Europe. Factories are regularly audited to make sure they adhere with working conditions and other legal practices. Our regular factories and new factories are continually visited by Base London to ensure that the best practices are maintained.
Base London use leathers as well as textiles to make their shoes. The majority of the leather used in the footwear is bovine (i.e cattle, cow or ox) and some Base London linings are predominantly made of textile or pigskin. We try our best in our product descriptions to make it clear as to the material make up of each style, however if you are still unsure and would like further information about a particular product please email info@baselondon.co.uk. Base London customer services are available Monday - Friday 0830 - 1700 and will endeavour to answer your question by the next working day.
Is Base London's Online Store Accessible To All?
A. Base London is committed to providing an online service that is accessible to everyone, at the same level and on equal terms. Our website is designed to maximise ease of use by everyone.
Text size
Most internet browsers include a feature that gives you the ability to change the size of the text on the screen. Our site has been designed to work with these features.
You can often change the text size by holding Ctrl on your keyboard and rolling the wheel on your mouse. For other methods please click on one of below:
- Changing the text size in Microsoft Internet Explorer
- Changing the text size in Mozilla Firefox
- 'Zooming' in Opera
Web standards
Our site has been designed to conform to all relevant technical standards and recommendations. Some of these are listed below.
- Web Content Accessibility Guidelines (all pages conform to Level A; some conform to the Double-A or Triple-A standards)
- The World-Wide Web Consortium's standards for XHTML 1.0 , Transitional and CSS level 2
Downloading PDF documents
Many of the documents you'll find for download on our website are available in the Adobe PDF format.
Adobe Reader software allows users to enlarge the document they are viewing to make the text easier to read for those people with visual impairments.
You can use an external screen reader on PDF documents or use their own "Read Out Loud" option.
Adobe also has a tool that people can use to convert PDF into other formats such as HTML or ASCII to meet accessibility requirements.
How Do I Find Out More About Base London And Your Products?
A. Base London's company history and company profile is available within the About Our Company section. Product information is clearly outlied for each item on their individual descrition pages.
If you have a more specific question, please email us at info@baselondon.co.uk or write to us, outlining your query, to:
Base London Ltd, 4/6 Buckingham Court, Rectory Lane, Loughton, Essex IG10 2QZ
Base London Customer Services are available Monday - Friday 0830 - 1700 and will happily help you find the answers to your question as soon as they can.
Where Are Base London Stores Located?
A. Base London do not have any stand alone stores, for a full list of your local stockists of Base London products please refer to the Base London Shoe Stockists page and insert your postcode or town to find out a selection of your nearest stockists of Base London shoes.
Still Need Help?
If you still need help with an online related enquiry, please email Base London's Customer Services Team at info@baselondon.co.uk. Base London customer services are available Monday - Friday 0830 - 1700 and will endeavour to answer your question by next working day.
